Returns & Exchanges
Items can be returned within 14 days of receiving the order.
Conditions and excluded items
Returned items must be intact and in their original packaging;
For safety and hygiene reasons, earrings cannot be returned;
We do not refund shipping costs;
We do not refund shipping costs if an order is returned to us because the recipient has not paid the taxes and customs duties or because the recipient has given us the wrong address. We will only refund the customer once the package has been safely returned to our offices.
How to obtain a refund
Within 14 days of receiving your order, send an email to velare.suporte@gmail.com with your order number and the item or items you wish to return, and we will help you.
Conditions and excluded items
Returned items must be intact and in their original packaging;
For safety and hygiene reasons, earrings cannot be returned;
We do not refund shipping costs;
We do not refund shipping costs if an order is returned to us because the recipient has not paid the taxes and customs duties or because the recipient has given us the wrong address. We will only refund the customer once the package has been safely returned to our offices.
How to obtain a refund
Within 14 days of receiving your order, send an email to velare.suporte@gmail.com with your order number and the item or items you wish to return, and we will help you.